Orders must be paid in full before any item is customized. (This does not apply to customer-supplied items. Invoices for supplied items will be sent once the items are completed.)
As orders are custom and specific to the individual party, there are no returns of finished merchandise.
Any problems with orders must be reported within 24 hours of the order being delivered or picked up.
Turnaround time does not begin until payment and/or approval has been received from the customer.
We cannot accept responsibility for customer-supplied items. Machines can and do sometimes ruin items. We always do our best, but if your item is damaged, we can only credit for the stitching.
Once shipped, we are not responsible for any lost, damaged, or stolen packages. If you would like to add insurance to protect against these instances, please notify us before placing your order. If an issue arises, please be sure to contact your local USPS office for information on your parcel. It is the customer's responsibility to make sure the address is correct.
Customer service and satisfaction is one of our main priorities. Before any order leaves our office, it has been checked multiple times to ensure the quality of our work is of the highest grade. If for any reason you are not completely satisfied with the quality of the product you have received, please contact us within 24 hours and we will work closely with you to try and resolve the issue at hand.
