Frequently Asked Questions

Head to the Shop page, pick the item you'd like, and fill in the personalization details right on that item's page — name, monogram, colors, thread, size, and so on. Add it to your cart and check out whenever you're ready.

Reach out as soon as possible at bobbinsandbloom@gmail.com. Production doesn't start until your order is paid and approved, so if we haven't started stitching yet, we can usually still make changes.

Please double-check spelling and details before checking out — we stitch exactly what's entered. If you catch a mistake, email us right away; we may be able to fix it if production hasn't started yet.

Likely! Submit a Fully Custom Request and tell us what you have in mind. We'll review it and follow up by email within 1–2 business days with a quote.

Each item's size options are listed right on its page. If you're between sizes or unsure, email us with your child's age/measurements (or your own) and we're glad to help you pick.

Yes — every listing includes a full thread color picker, organized by color family, so you can match your exact vision.

Message us at bobbinsandbloom@gmail.com or through the Inspiration Photos section on the item's page — we can often accommodate special requests.

Please allow at least three weeks for production before shipping. Turnaround begins once your order is paid and any needed approval is received — not the moment you check out.

Yes, on orders $150 and up. This doesn't apply to Baby Bundle orders with a keepsake trunk added, since those ship separately. Otherwise shipping is calculated at checkout based on your address.

Right now we ship within the United States only.

Visit Order Status and enter the email and order number from your confirmation email.

Since every order is custom-made for you, we're not able to accept returns on finished merchandise. If something's wrong with your order, please let us know within 24 hours of delivery and we'll make it right.

Email us within 24 hours of delivery with photos if possible — before any order leaves our hands it's checked multiple times, but if something slipped through, we want to fix it.

Once a package leaves our hands, we're not able to take responsibility for lost, stolen, or damaged shipments — that's on the carrier. If you'd like shipping insurance for extra peace of mind, let us know before you place your order and we can add it. If an issue comes up, your local USPS office is the best first call, and please double check your shipping address is correct before checkout.

Your card is charged as soon as you join, then it renews automatically on that same date every month.

Yes, no contracts or commitment. Head to Manage Subscription to update your card, pause, or cancel whenever you'd like.

It's on-site, in-person embroidery for events — guests pick an item and design, and we personalize it right there for them to take home.

Visit the Live Embroidery page for details and to get in touch about booking.

Yes — checkout is powered by Stripe, a widely trusted payment processor. We never see or store your full card details.

Yes, orders are paid in full at checkout before any customization begins (this doesn't apply to customer-supplied items, which are invoiced once completed).